Cloud 9 will provide you with a Trip Proposal outlining the services that you have requested for your vacation package and applicable pricing. To accept the Trip Proposal, payment of the Initial Deposit must be made by or on behalf of all participants in your group. Once all deposits have been received, Cloud 9 will proceed with confirming the necessary bookings for your vacation. Payment of the Initial Deposit signifies your intent to appoint Cloud 9 to act as your agent to obtain the services you have requested. Payment of the Initial Deposit also signifies that you understand Cloud 9’s Booking Terms and Conditions, as outlined herein, and have accepted them on behalf of yourself and all members of your party. If you are booking as part of a group, you must designate a “Lead Participant” who is responsible for sharing these Terms and Conditions with each group member. Cloud 9 is not responsible for any group members misunderstanding of these terms and conditions.

Pricing: The per person trip price indicated in the agreed upon Trip Proposal is stated in US dollars and based on the number of participants as stated. If the number of participants changes, trip prices may change. Cloud 9 is not obligated to give a breakdown of the costs associated with a trip. Prices are valid for 14 days from the date the Trip Proposal is sent and, if all Initial Deposits have not been received within 14 days, Cloud 9 reserves the right to adjust the price.

Payments: Trip payments are payable directly to Cloud 9 and are payable by paper check, E-check/ACH, MasterCard, VISA or American Express. Unless otherwise stated above, payments are due to Cloud 9 in two installments and must be paid in accordance with the following schedule:

Initial Deposit – An Initial Deposit, as outlined in the agreed upon Trip Proposal, is due upon acceptance of the Trip Proposal. The Initial Deposit is non-refundable unless Cloud 9 is unable to provide tee times at any of the courses on your itinerary (this excludes the St. Andrews-Old Course if included through the advance application or any other courses that have been identified as being subject to availability).

Final Balance Payment – Unless otherwise stated, the final payment will be due approximately 90 days prior to departure and we will send an invoice to your group to confirm the exact due date.

St. Andrews Links Trust Payments – Groups that receive any tee times directly from the St. Andrews Links Trust must pay additional non-refundable payment(s) directly to the St. Andrews Links Trust. This agreement is exclusively between the group and the St. Andrews Links Trust. Cloud 9 is neither responsible for any missed payments nor responsible to deliver the agreed upon service. In some instances, our trip prices may include or indicate the St. Andrews Links Trust fees, but this is only for the purpose of full disclosure and does not indicate that Cloud 9 is a party to the agreement between the lead golfer and the St. Andrews Links Trust.

Cancellations/Changes: Once Initial Deposit(s) are paid and trip bookings are in place, a Confirmed Itinerary will be sent to you to show all confirmed bookings for your trip. In certain instances, changes to your itinerary may be necessary at the time of booking and these will be communicated to the Lead Participant prior to confirmation. Once bookings are confirmed (will be shown in your Confirmed Itinerary) date changes or other changes to the agreed upon itinerary (as outlined in the Trip Proposal) are subject to availability and may result in additional charges, including the loss of non-refundable deposits, if applicable. Pricing changes will be confirmed with the Lead Participant in writing.

All payments to Cloud 9 are non-refundable (except as stated above in Payments regarding the Initial Deposit), so we strongly suggest that all of our clients purchase trip cancellation insurance and you can shop travel insurance quotes HERE. Specifically, we strongly encourage clients to purchase coverage for things like injury and illness (e.g. Covid-19), which allows travelers to recover trip costs should they have to cancel or suspend their trip. Costs associated with trip cancellation/interruption, medical expenses, and mandatory quarantine can all be covered to reduce risk. Group members who you choose to forgo travel insurance and then have to cancel their trip will assume full financial responsibility. Also, refunds cannot be issued for unused portions of the trip package, including for missed reservations due to disrupted air travel. Name changes are usually possible, and, with only a few exceptions, deposits are transferable should you need to find a replacement traveler.

In the case of a partial cancellation prior to final payment (only a portion of the group cancels), the trip price(s) for group member(s) who still plan to travel may increase to cover the unpaid prorated costs associated with the canceled trips.

Documentation: It is the duty of each group member to have a valid and current passport, if necessary, along with any other documents that may be necessary to travel (visas may be required for some destinations). Cloud 9 is not responsible for travel delays or cancellations that result from an invalid or missing travel documentation.

Course Handicap Requirements: Courses included on your itinerary may have handicap limits. It is the responsibility of each golfer to have a valid handicap card/certificate to present where required. Cloud 9 is not responsible for fees or cancellations that result from missing credentials.

Required Mobility: Some aspects of your trip may require a certain level of fitness and/or mobility to participate and it is up to each group member to assess their capabilities. Cloud 9 is not responsible for cancellations that result from a failure to meet these requirements.

Hotel Bookings: Unless otherwise stated, our price assumes double occupancy, shared rooms and is based on standard rooms. Upgrades are available at many hotels for an additional charge but requests for upgrades should be submitted to Cloud 9 upon paying your Initial Deposit.

Transportation: For chauffeured groups relying on the services of a driver, our price assumes that all group members will arrive and depart together from the same airport on the same day at approximately the same time. If additional transfers are required or an expense is incurred to cover a driver’s waiting time, the additional cost will be passed along to your group.

Unless otherwise stated, self-drive prices, if included in our Trip Proposal, include basic collision damage and theft insurance policies. These policies limit your potential out-of-pockets costs for damage or theft, but do still have a deductible due in such instances. However, the deductible can be reduced to zero for a daily fee, payable upon picking up the vehicle. Also, our self-drive prices cover one designated driver (between 25 and 74 years of age) but a second driver can be added at initial pick-up for little or no fee (depending on branch location).

Responsibility: Cloud 9 acts only in the capacity of intermediary and agent for the suppliers and contractors which are selling services not directly supplied by Cloud 9, such as transportation, accommodation, golf, and other services. Cloud 9 is not responsible for any loss, injury, or damage caused by any Force Majeure, health issues, acts of God, acts of government or other entity, wars, or threat of war, industrial dispute, disaster, terrorism, riot or civil disorder, curtailment of transportation facilities, inclement weather or any other circumstance beyond Cloud 9’s control. Furthermore, Cloud 9 is not liable for injury, illness, accident, loss, damage or theft of luggage or personal belongings resulting from neglect or default of any golf, hotel or transportation supplier or from neglect or default of any other person supplying services or materials. Cloud 9 reserves the right to make any changes or cancellations to prices or package features to ensure the comfort and wellbeing of trip participants. Cloud 9 shall not be liable for any act, event, or omission of passengers sharing your transportation, nor for the damages, including theft of luggage or personal belongings, personal injury, accident or illness, that occur during your trip.